Privacy, trust and responsible data handling for every Alynex digital interaction.

1. Responsible party and scope

This Privacy Policy applies to Alynex Services & A.I, Alynex AI and related Alynex digital service activities, including our website, enquiry forms, email communication, WhatsApp communication, consultations, proposals, project delivery and client support.

Alynex acts as a responsible party where it determines why and how personal information is processed for its own enquiries, marketing, service delivery, administration and client management.

2. Personal information we may collect

Alynex may collect information directly from you when you complete a form, send an email, message us, request a quote, book a consultation, provide project information or use our website.

• Identity and contact details such as name, business name, email address, phone number and WhatsApp number.
• Business and project information such as website requirements, service needs, brand assets, budgets, deadlines and proposal details.
• Communication records such as emails, messages, call notes, meeting notes and support requests.
• Technical website information such as IP address, device type, browser details, pages viewed, enquiry source and analytics data.
• Billing and administrative information such as invoices, proof of payment, billing details and transaction references where applicable.

3. How Alynex uses personal information

Alynex uses personal information for legitimate business purposes connected to enquiries, quotation, service delivery, communication, administration and improvement of our services.

• To respond to enquiries, prepare quotes, book consultations and communicate about services.
• To deliver website design, ecommerce, SEO, digital marketing, AI, CRM, software, creative and consulting services.
• To manage projects, deadlines, support requests, billing, invoicing and operational administration.
• To improve our website, user experience, marketing, service quality and client communication.
• To send service updates or marketing communication where legally permitted or consented to.
• To comply with applicable laws, accounting duties, security obligations and dispute-resolution needs.

4. Sharing information with trusted providers

Alynex does not sell personal information. We may share limited information with trusted service providers where needed to operate our business, deliver services, secure systems, maintain websites or communicate with clients.

These providers may include hosting providers, email platforms, form tools, CRM or project management systems, analytics tools, payment or invoicing tools, website plugins, development partners, design collaborators and professional advisers.

5. Cookies, analytics and website tracking

The Alynex website may use cookies, analytics tools and similar technologies to understand how visitors use the website, improve performance, measure campaigns, remember preferences and support website security.

You can adjust cookies through your browser. Disabling cookies may affect certain website features, forms, analytics accuracy or user experience.

6. Marketing communication

Alynex may contact you about services, proposals, updates or relevant opportunities where you have requested information, engaged with Alynex, provided consent or where communication is otherwise permitted by law. You may request that Alynex stops marketing communication by emailing info@alynex.co.za.

7. Security, storage and retention

Alynex aims to apply reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Personal information is retained only for as long as reasonably necessary for the purpose collected, including service delivery, administration, legal, accounting, security, record-keeping and dispute-resolution purposes.

8. Your privacy rights

Subject to applicable law, you may request access to your personal information, ask for correction or deletion, object to certain processing, withdraw consent where applicable, or lodge a complaint with the Information Regulator. Alynex may need to verify your identity before processing a request.

9. International processing and digital tools

Because Alynex may use online tools, cloud platforms, plugins, hosting systems and communication services, some information may be stored or processed outside South Africa. Where this occurs, Alynex aims to use reputable providers and reasonable safeguards.

10. Third-party websites and links

The Alynex website may link to third-party websites, portfolio platforms, social pages, payment pages, plugins or external services. Alynex is not responsible for the privacy practices, security or content of third-party websites.

11. Children’s personal information

Alynex services are generally directed at businesses, organisations and adult decision-makers. We do not intentionally collect children’s personal information unless required for a lawful project and with appropriate authority, consent or instruction where required.

12. Updates to this policy

Alynex may update this Privacy Policy from time to time to reflect changes in services, website features, business operations, legal requirements or privacy practices. The updated date indicates when the policy was last revised.

13. Privacy contact details

For privacy questions, access requests, correction requests, deletion requests, opt-out requests or complaints, contact Alynex using the details below.

Address

155 West Street, Sandton, Johannesburg, South Africa.