Overview
1. Introduction
Welcome to Alynex AI Hosting. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our services. If you do not agree with any part of these terms, you may not access our services.
2. Service Terms
Alynex AI Hosting provides AI-powered hosting services tailored for businesses and individuals. By purchasing any of our hosting packages, you agree that:
- You are responsible for maintaining the confidentiality of your account and password.
- You are responsible for all activities that occur under your account.
We reserve the right to modify or discontinue the service (or any part of it) at any time without prior notice.
3. Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility for Refund:
- To be eligible for a return, the hosting service must not have been utilized.
- You must provide proof of purchase, and the request must be within the 30-day window.
Non-Refundable Items:
- Gift cards.
- Downloadable software products.
- Health and personal care items (if applicable).
Partial Refunds: Certain situations may only qualify for partial refunds, such as:
- Services with obvious signs of use.
- Any service or product that is not in its original condition or has been tampered with.
- Any request made after the 30-day period.
4. Refund Process
Once your return request is received and reviewed, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
5. Late or Missing Refunds
If you haven’t received your refund, follow these steps:
- Check your bank account or payment method again.
- Contact your credit card company or bank; processing time may vary.
- If you have completed these steps and still have not received your refund, please contact us at info@alynex.co.za.
6. Sale Items
Only regular-priced services are eligible for refunds. Sale items or discounted packages are non-refundable.
7. Exchanges
We only replace services if they are defective or not functioning as described. If you need to request an exchange, send us an email at info@alynex.co.za.
8. Gifted Services
If a service was marked as a gift during purchase and delivered directly to you, you will receive a credit for the value of the service. If the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.
9. Shipping and Return of Products
If applicable, physical products (related to our services) should be returned to: [Insert Physical Address].
You are responsible for paying shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
For high-value items, consider using trackable shipping services. We are not responsible for lost items during shipping.
10. Limitation of Liability
Alynex AI Hosting shall not be held liable for any loss or damages arising from the use of our services, including, but not limited to, service disruptions, data loss, or financial loss.
11. Amendments to Terms
Alynex reserves the right to modify these terms and conditions at any time. Users are advised to review these terms regularly. Continued use of our services after any changes to these terms constitutes your acceptance of the modified terms.
12. Governing Law
These terms and conditions are governed by the laws of South Africa. Any disputes arising out of or in connection with these terms shall be resolved in the courts of South Africa.
13. Contact Information
For any queries, refunds, or return-related concerns, please contact us at:
Email: info@alynex.co.za
Phone: +27 64 961 4611
Address: 138 West Street, Sandton.
